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FAQ's

FAQs for the Drivers

What are the different kinds of rideshares ?

There are two kinds of rideshares. The first one is a single ride share in which the Drivers and Passengers enter a ride sharing agreement to go on a single ride or round trip together. The second one is a recurring ride share in which the Drivers and Passengers can enter a long-term relationship. Recurring rides are more useful for Drivers and Passengers when they regularly, say every weekend, travel to a particular city.

Can I offer to transport parcels or animals ?

No, you are not allowed to carry an unaccompanied animal or parcel in a ride that is booked on PapaRideshare platform. However, you can carry animals or parcels when the owner is also travelling with you. .
You are supposed to provide a comfortable journey to the passengers who book a ride with you. This is the reason why we don’t encourage such bookings. You should understand that you are solely responsible for transporting the passengers and their luggage/parcels. As a driver, you have a right to check the parcel / luggage of accompanying passengers. You should politely ask the passengers to open their luggage before accepting them in your vehicle.

How to offer a ride on PapaRideshare?

Once you successfully register on this website, you can simply click on “Offer a Ride” button to configure your ride share listing. Make sure to submit all the relevant ride share information / conditions of your offer. Relevant and updated information about ride share will encourage the most promising and preferable passengers to book your ride. For example, the safety and security features of your vehicle will attract the passengers to share your ride. When you clearly mention your conditions for a ride, there is no room for ambiguity and confusion. Lastly, you can pre-approve the booking request or choose manual approval for accepting every request on its merit and your preferences.

Is it necessary to add stopover cities to my ride?

No, it’s not necessary to add stopover cities to your ride offer, but doing so will encourage more passengers to share your ride. You may not find enough passengers for the entire trip, but there will be more passengers for different legs of your trip. You should include important stopover cities in your ride so that you can book your ride to its full potential.

Is it necessary to add ride details to my ride offer?

Yes, it’s necessary to provide the basic information about your ride offer, but adding more information will a long way in satisfying your passengers. Your information will help them to book a seat as per their expectations and eliminate the ambiguity in ride offer. Accurate, clear and complete information about your ride offer will eliminate your hassles of replying messages and explaining the same thing to all your potential passengers. Make sure that you add your schedule flexibility, itinerary flexibility, available space, safety or other features of your vehicle, and pickup/departure point of your ride.
You should acknowledge that all listings of your offered rides and related messages will be moderated. So, adding anything that is not allowed in our terms of service (phone number, email address, and different details than posted in the offer) will make your ride offer / messages illegible for posting or edited accordingly.

How will I be paid?

When the payment is released by the passenger or deemed released (after seven days of arrival), your payment for a booked ride is credited to your account ledger, and you can withdraw your payment to your bank linked to the account ledger.
All ride contributions that are booked on PapaRideshare are guaranteed and you will be compensated even when a booked ride is cancelled within 24 hours of departure.

What should I do if I cannot publish my ride?

Make sure that you have correctly entered the basic / necessary information for listing your ride offer. If you are unable to publish your ride offer, even after ensuring that everything is correct, please contact our support executives.

A city is not recognized

Make sure that you select the stopover cities from our drop down menu or list. When you type the cities, it may not be recognized by the system.

How do I publish a recurring trip?

The listing process for a recurring tip is just like the normal trips, but you have to select “Recurring Trip” button and specify whether it’s a one-way or round trip.
Once you specify a recurring trip, you will get the option to choose the days of the week or days in a calendar when ride sharing is available. Make sure to mention the departure/return time and date of your first and last trip.
Now you are ready to publish your trip.

How to decide the fuel or estimated cost of a ride?

Once you decide to offer a ride on PapaRideshare platform, we will take care of these issues. We have developed a fully integrated system that will not only suggest an estimated fuel consumption, but take care of tolls, taxes and maintenance cost of your vehicle.
Depending on the distance and estimated maintenance cost, we will suggest a fixed price per passenger that you can increase of decrease (up to 50 percent in either direction) as per your preferences. You can offer a more competitive ride contribution to make your trip attractive to the passengers.

How many passengers can I take?

It depends on the seating capacity of your vehicle, available seats and your preference to provide a comfortable journey to the accompanying passengers. You can limit your back seat for two passengers only to make them more comfortable.
As the passengers are required to wear seat belts, you may not be able to offer more than 3 seats in your vehicle. This platform is not meant for making a profit.

What if I have a people carrier?

We are not trying to penalize the drivers who own vehicles with more than 3 seats, but you must ensure the safety, comfort and a friendly experience to the accompanying passengers.

How do I edit my ride offer?

You can easily edit and make changes in your offered ride. Just open your dashboard, navigate to the offered ride and hit the edit button.

What should I do if there is an error in my ride offer?

You can edit and make corrections to your offered ride. However, you should understand that changing any basic condition / price will entitle the passengers to cancel the booking, regardless of the abnormal nature of such errors.

How do I delete my ride offer?

You may delete a ride offer by selecting the ride-sharing offer on your dashboard and hitting the delete button. Deleting a booked offer will be deemed as a cancellation on your part and you may be required to provide the reasons of such cancellation.

What if a passenger wants to ask me a question?

We encourage you to provide complete ride information so that passengers can find everything they need to know. However, we have integrated a messenger on this platform so that the passengers can message you and resolve their concerns before booking a seat.
However, this service is available only through the PapaRideshare platform. Each time a passenger asks any question regarding your posted ride, you will receive an email or SMS on your registered device. Once the passengers book a seat, they can access your personal number and make a direct contact with you.

Can I change my ride offer after a booking is made?

No, once a booking a made, you cannot change your ride offer. Before any bookings, you can edit your ride offer as you like, but after booking, you can change only ride details, booking mode and number of seats available for booking.
When original ride details are changed, you will be responsible for contacting the passengers who booked such rides and inform them about the changed ride details such as the route, destination and departure time. If all the passengers accompanying your ride have no problem, you can plan a booked ride in mutual consultation with the other passengers. If any passenger has problems with the changed ride detail, you will have to remove your booked ride and make a fresh offer. When a booked ride is deleted from your dashboard, all bookings are cancelled and passengers are automatically refunded.

I am unable to contact a passenger

Once a booking is made, the passenger’s contact detail is emailed or messaged to your registered device. If you are unable to make a contact, you can try to send a message through your dashboard (integrated messenger).
If you are unable to make a contact with the passenger, you can cancel the booking due to the unreachable passenger. Once you cancel a booking, the seats become available, and other passengers can make a booking.

How do I cancel a ride?

You can delete / cancel your listed ride from your dashboard. When a booked ride is cancelled/deleted from your dashboard, the passengers are instantly refunded. If you are unable to fulfil any booked ride, make sure to delete/cancel it as soon as possible so that the passengers can find another ride.
There is no penalty for canceling a booked trip, but frequent cancellations may disqualify you on PapaRideshare platform, and you may be barred from offering a trip or using related services on this website.
It’s always a good idea to personally contact the passengers and inform them about the circumstances in which you are cancelling the trip. They will definitely understand and appreciate you!

What if a passenger has cancelled before departure?

If a passenger cancels a booked trip at least 24 hours before departure, the seats become available for booking. The passenger receives a full refund of its ride contribution, excluding the booking fee. However, if any passenger cancels a booked trip in less than 24 hours before departure time, you will receive 50 percent of ride contribution (excluding the booking fee) as a compensation for late cancellations. If the passenger doesn’t show up or cancels after the departure time, you will receive the full amount of the ride contribution.
Am I responsible for my passenger’s luggage?
Yes, you are responsible for everything that you are transporting. You should politely ask the passengers to open their luggage before letting them in your vehicle. You are also supposed to confirm their identity cards and show required evidence of your driving eligibility and insurance cover. These requirements are necessary when you are crossing borders or transporting passengers and their luggage on high-risk routes.
If a passenger shows any hesitation in producing identity cards or seems suspicious, you have a right to refuse to travel with such passenger.
If you are stopped by the law enforcement authorities, you should make it clear that you are only offering a ride sharing through this website. Once you follow your obligations, we will do everything we can to prove your innocence before the authorities and confirm that you met the passenger through this website.

Am I responsible for my passenger’s luggage?

Yes, you are responsible for everything that you are transporting. You should politely ask the passengers to open their luggage before letting them in your vehicle. You are also supposed to confirm their identity cards and show required evidence of your driving eligibility and insurance cover. These requirements are necessary when you are crossing borders or transporting passengers and their luggage on high-risk routes.
If a passenger shows any hesitation in producing identity cards or seems suspicious, you have a right to refuse to travel with such passenger.
If you are stopped by the law enforcement authorities, you should make it clear that you are only offering a ride sharing through this website. Once you follow your obligations, we will do everything we can to prove your innocence before the authorities and confirm that you met the passenger through this website.

What should I do if my car breaks down?

You are responsible for the transportation and safety of your co-passengers. Ridesharing passengers are just like your family members and covered through your individual insurance policy provided that you are not making any profit out of such transportation. It is your responsibility to ensure that your individual insurance policy is sufficient to cover the passenger, and if it’s not, buy a professional insurance policy.
If your car breaks down during a trip, you will contact the insurance company and ask them to provide vehicle towing and other services for the occupants of the vehicle, including a ride to their home. We believe that you will act in good faith and do everything you can to ensure the safety and comfort of each passenger.
Make sure to contact us so that we can help you.

Who is responsible in case of an accident?

You are supposed to follow the safety guidelines and rules on the road. As a driver, it’s your responsibility to safely transport the occupants of the vehicle and your insurance will also protect other passengers who are travelling with you.
Ridesharing has a very low risk of accidents because several people remain concerned about the safety on the road. However, accidents can occur and ridesharing is not different from other rides. The driver’s insurance policy will cover the occupants of the vehicle at the time of such accidents.
In the case of any accident, it will be your responsibility to inform the passengers about the details of your insurance policy and help them.
Don’t forget to contact us and we will do everything we can to assist in such situations.

What if the passenger doesn’t have the booking code or refuses to give the code?

Booking code is used as the passenger’s authorization to release your payment within seven days of the arrival at the destination. If you passenger doesn’t have this code, they can log into their dashboard and confirm that they traveled with you. Alternatively, you can ask them to send the code by sending or forwarding the SMS.
If your passenger doesn’t care to provide the code, your payment will be automatically released after seven days from the arrival date at the destination.
In case, you have an incorrect code, or a dispute occurs, please contact our support executives who will help you by considering available evidence and proof that a ride has taken place as per the agreed terms.

Can I get my payment through PayPal?

Yes, you can link a PayPal account with your account ledger and withdraw payouts to your PayPal account.

Is it free to get my money through PayPal?

Yes, it’s free to withdraw your payment to PayPal account as we don’t charge anything for it, but you may have to pay certain fees to PayPal for receiving funds or transferring your payouts to your bank account. You should review the terms of PayPal before using its services to withdraw your payouts.

Can I change my fund transfer method?

Yes, you can change your default fund transfer method at any time.

What about the security features on the website?

Your transaction on this website is absolutely secure. We don’t hold your bank details on our servers. Your bank details are encrypted and directly passed to the payment processor for payouts. The transactions are protected using industry standard SSL encryption and we only credit your account. Your bank account cannot be debited unless you give your authorization for it.

How to enter the booking codes?

It’s quite simple, just log in to your dashboard and click on the respective ride. Now select the passengers and you will see the booking code fields for each passenger. Enter the booking code for each passenger and click ok. The right code will release your payouts and the money will be credited to your account ledger.
If you don’t see the booking code filed for a particular passenger, it means the passenger has already released the ride contribution and it has been credited to your ledger account. Please remember that you can enter the booking codes only after the completion of a ride.

How long will it take to receive my transfer?

Once a booking code is entered or deemed entered after seven days, your payment is instantly released and credited to your account ledger. When you withdraw your payouts to the linked bank or PayPal account, it may take 2- working days to be credited in your bank /PayPal account.

Do I have to pay any commission on my payment?

No, we charge a booking fee which is added to your offered ride contribution. Except this booking fee, we don’t charge any kinds of commission on your payment.

Can I leave a feedback or give ratings to my passengers?

Yes, you can leave a rating and provide a brief feedback about your experience with the passengers. The rating system is very instrumental for in helping the participating members to travel with trustworthy and credible passengers.
In order to leave your rating, indicate that the member as a passenger and select the rating that corresponds to your level of satisfaction. You can briefly describe your experience. If your rating is accepted by our team, it will be permanently added to their user profile and made visible to all members on PapaRideshare platform.

FAQs for Passengers

How to find a ride?

You can go to the homepage of PapaRideshare and use your preferred keywords like destination city, date of departure, etc. to search for suitable rideshare as per your preferences.
Our search engine has been specifically designed to display the most relevant rideshares according to your requirements. In order to get more accurate results, please select your destination city from the drop down menu. If you don’t specify the date of your proposed journey, you will see all rideshare offers that are available on a particular route.
You can opt for an advanced search and using this feature will allow you to fine-tune your search results.

What if I cannot find the ride I am looking for?

If you are unable to find a ride sharing offer you are looking for, you can use our notification service. Once you create an alert, we will message you or send an email alert for newly published ride offers corresponding/matching with your preferences. Sometime Drivers offer a ride on the very day of their departure. With our notification service, you will receive our free alerts immediately after a matching ride share is offered on PapaRideshare platform.

Is there any notification service for recurring trips?

Yes, you can use our notification service for getting alerts for recurring trips. Alerts for recurring trips can be very useful when you regularly visit any city to meet your friends and family. When you activate notification for recurring trips, the best weekend offers to your destination city will be automatically sent to you on every Wednesday.
You can refine your notification criteria as per your preferences or disable the notification service at any time.

What are the different kinds of rideshares?

There are two kinds of rideshares. The first one is a single ride share in which the Drivers and Passengers enter a ride sharing agreement to go on a single ride or round trip together. The second one is a recurring ride share in which the Drivers and Passengers can enter a long-term relationship. Recurring rides are more useful for Drivers and Passengers when they regularly, say every weekend, travel to a particular city.

Can I offer my ride contribution as a passenger?

No, only Drivers can offer a ride on PapaRideshare platform. The passengers have to search suitable ridesharing offers and make a booking for the offered ride. This platform is only meant for non-commercial ridesharing, and therefore, we don’t allow the passengers to offer a ride contribution on this platform.
However, we do allow the passengers to contact any prospecting drivers through the messenger service on the website. There are many offers on the platform and you won’t need to make a ride contribution for grabbing the attention of any driver. If you don’t see a suitable ridesharing offer, you can use our alert service to get notified about a matching offer.

Can I use the site to send a parcel or an animal?

No, you cannot make a booking for unaccompanied animals or parcels on a ridesharing trip. Such bookings are allowed only when the owner is travelling with them.
PapaRideshare’s role is limited to connecting drivers and passengers on this platform, who enter a ride sharing agreement. However, we encourage drivers to ensure that the passengers are comfortable on their journey. If you want to travel with your pet or parcel, make sure that the driver agrees to it. If your parcels are oversized, you may be required to book additional seats.

How do I choose a driver?

Once you search ride offers on PapaRideshare, you will get a list of suitable ridesharing offers as per your requirements and preferences. You can check the public profile of these drivers and review their ratings and feedbacks to find a suitable driver. These ratings play a very instrumental role in establishing trust between the participating members.
You should also review the ridesharing information and bio-data of your potential drivers. You will find the conditions of such ride share. For example, how many seats are available, what safety features are installed in the vehicle, and what are the preferences of such drivers. If you are unsure, always go for drivers with excellent ratings and positive feedbacks.
However, ridesharing is something that will introduce you to new people from all spheres of life and you will gain lots of experience.

Can I book at the last minute?

If the seats are available, you can book at the last minute. In fact, PapaRideshare is the best platform to book a ride share at the last moments. The seats in a ride share may remain available until the departure time, but you should book at least two hours before the departure time unless you are sure that you won’t miss the departure. In case, you book minutes before departure time and unable to contact the driver (not reachable or unable to talk while driving), you may contact our support team so that we can make a refund.

Is there a reduced rate for children?

No, the kids are supposed to occupy the entire seat during the trip. So, there is no justification for asking a reduced price. However, you should contact the drivers and make sure that they don’t have any problem in accepting a kid on their trip. They may also require certain equipment for transporting a child (booster seat, carrycot, etc.). If they don’t have the necessary equipment, you have to provide them.
You should acknowledge that ride sharing and related services being offered on this website is not available to minors unless such bookings are made by their legal guardians, who shall provide a written consent for such transportation.

Is the payment secure?

Of course, our payment service is absolutely secure. We don’t store your credit card information on our servers and everything related to your transaction is fully encrypted with TLS encryption being used by the leading banks.
Your bank account details are directly passed to the payment processor, and even if our website is hacked, your information will remain encrypted and secure. However, if you are not confident, you can use other payment instruments like PayPal and virtual cards for booking a ride on this website.

What should I do if I am unable to use my debit or credit card?

Make sure that you have entered correct details and your debit/credit card is not blocked by your bank. If there is a problem with your debit or credit card, your bank may suspend the payment authorization from your account. If you have entered correct details and your transaction is still refused on our server, contact your bank as your card may be blocked, deactivated or has exceeded its credit limits.
If you are unable to use your debit/credit card, you can book a seat by using your PayPal account or use any rechargeable / virtual card to make a booking.

How to ask the driver a question before I book?

PapaRideshare has integrated a messaging service on its platform so that you can ask any question from the drivers and resolve your concerns (meeting point, stopovers, and distance of the trip, etc.) before booking a seat. You don’t have to pay anything for this messaging service.
This messaging service can be accessed only by logging to PapaRideshare platform, but once you make a booking, you get access to the driver’s personal number and make a direct contact with your driver.

What is the response rate?

The participating members (Drivers and Passengers) are supposed to respond to received messages. Driver’s response rate is calculated by considering their response to last 10 new messages that were sent to them. Only new messages are considered for calculating this response rate, and their response to secondary questions are ignored.

What if I don’t get a response to my message?

Sometimes, Drivers may not be able to quickly respond to your messages. In this case, you can search for a more responsive driver or make a booking for the ride share. Once you book a seat, you will get access to the driver’s personal contact number and talk to him.

My booking request has been confirmed: what happens next?

Once your booking is confirmed, you will receive a confirmation message/email, consisting of all information related to your booking. You will get access to the driver’s personal number so that you can message/call him and finalize the details of your ride.
You will also get access to relevant details on your dashboard, including the trip itinerary, contact and profile details of the driver, and name of other passengers who will be travelling with you.

What if my booking request has been declined or has expired?

Obviously, you will not be charged. There can be so many reasons for a non-response or refusal of a ride-sharing request. You can search for new ride sharing offers and make a booking request.

What is a booking code?

A booking code is used to release your payment to the driver’s account. You should give your booking code to the driver during or at the end of the trip. You can find your booking code in the SMS, email or booking tab of your dashboard.

What if I cannot get in touch with my driver?

If the driver has not responded to your text messages and calls, you can try to send him a personal message from your dashboard. However, if you are unable to contact the driver and departure time is approaching, you can cancel your reservation stating unresponsive driver as the reason of your cancellation. We will process your cancellation request and refund as soon as possible.

What are the terms and conditions of reimbursement?

When you cancel a booked rideshare, you will be refunded according to the cancellation time relative to the departure time. In case you cancel your bookings at least 24 hours before the departure time, you will get a full refund of your ride contribution. If you cancel your bookings within less than 24 hours of departure time, you will get only 50 percent refund of your ride contribution and the remaining 50 percent will go to the driver as a compensation for such cancellations.
If you don’t show up at the pickup point or cancel after the departure time, you will not receive any refund and the entire ride contribution will go to the driver.
In case, you have to cancel a booked ride, it’s always advisable to do so as soon as possible.
If your booking is cancelled or deemed cancelled by the driver, you will receive full reimbursement of your booking amount, including the booking fees.

What if the driver changes the route?

If the driver changes the departure point or itinerary of a booked trip, you can cancel your booking and take a full refund of your booking amount, including the booking fee. However, if you don’t have any problem with the changes, you can continue your trip as originally planned.

What if the drivers don’t show up or cancel the trip?

If the drivers don’t show up even after waiting 30 minutes after agreed departure time or cancel a booked ride share, you will get a full refund of your booking amount, including the booking fee.
If the drivers orally inform you about such cancellation, ask them to formally cancel their trip on PapaRideshare platform. When they formally cancel a booked rideshare, you will be automatically refunded. In case, they are unable to formally cancel a booked trip, you can cancel your ride or report the issue within seven days (that ride didn’t take place).
You should acknowledge that your ride contribution will be released to the driver unless you report that the ride didn’t take place (within seven days). Your booking code is only used to release your ride contribution before the stipulated seven days.

How to file a claim after the trip has taken place?

You can login to your dashboard, open the booked rideshare and report the issue within seven days of estimated arrival time at the booked destination. You should always file a claim for the following issues:
• If the driver doesn’t show up and doesn’t cancel the trip from his profile
• The ride didn’t take place due to any other reasons
• You are unable to cancel your booking before the departure time
• You want to report any incident/unpleasant situation during the ride
If you don’t report within seven days that the ride didn’t take place as per your agreement with the driver, your ride contribution will be automatically released to the driver.
In case you are unable to resolve your dispute with the driver, our support executives will decide the issue by considering the relevant information and the circumstances of the incident.

How to leave my feedback or ratings for a driver?

Leaving a feedback or rating a driver is very crucial for sustaining the trust and confidence of the participating members on the platform. Your feedback and ratings will help other passengers to make a well-informed decision of whom to travel with.
You can leave your rating even if you scheduled rideshare did not take place due to any reasons on the part of the driver.
In order to leave a rating, login to your dashboard and open the booked ridesharing offer. Select the driver during the trip and indicate your satisfaction level. Briefly, describe your experience or what you think about the driver. Once your rating is approved by our support executives, your comment will be permanently added to the public profile of the respective driver and visible to all participating members on the platform.
You may also be asked to provide your feedback regarding the driver’s skills and discipline of the road. This assessment is different from the rating system, but an average score is displayed on their personal profile.